Return Policy

1. Eligibility: Our return policy applies to products purchased directly from our company's website or authorized retailers. To be eligible for a return, the product must be unused, unopened, and in its original packaging. Proof of purchase, such as a receipt or order confirmation, may be required.

2. Timeframe: Returns must be initiated within a specified timeframe, typically within 30 days of the original purchase date. After this period, we may not accept returns or provide refunds, except in cases where the product is covered by a manufacturer's warranty.

3. Return Process: To initiate a return, customers should contact our customer service department or follow the instructions provided on our website. We may require details about the product, purchase information, and reason for the return. Customers are responsible for the return shipping costs unless the return is due to an error on our part.

4. Condition of the Product: The returned product must be in its original condition and packaging. Any signs of use, damage, or tampering may void the eligibility for a refund. We reserve the right to inspect the returned item and determine its condition before processing a refund.

5. Refund Options: Depending on the circumstances, we may offer a refund in the original form of payment, store credit, or an exchange for an alternative product. Refunds will be processed promptly after the returned item is received and inspected.

6. Non-Returnable Items: For hygiene and safety reasons, certain items may be non-returnable. This may include used hair extensions, hair brushes, or other products where the seal or packaging has been broken.

7. Exceptions and Exclusions: Our return policy may have specific exceptions or exclusions for certain products or promotions. These will be clearly communicated to customers at the time of purchase or on our website.

It's important for customers to carefully review and understand our return policy before making a purchase. Clear communication and adherence to these guidelines help ensure a smooth and fair return process for both customers and our company.